Right of withdrawal
Goods purchased from us can be returned very easily
In our store, you do not have to worry about the fact that the selected size will not fit or will not meet your expectations in any other way. Thanks to the generated return label attached to each order, you can buy without the stress and fear that the return of the purchased goods will be a torment.
In accordance with applicable law, you have 30 days to withdraw from a distance contract without giving any reason. So if the goods do not meet your expectations, you can send them back to us within 30 days from the date of withdrawal from the contract. All returns in our store are handled by a very simple returns wizard.
We have chosen DHL as our trusted partner for returns due to:
- Simple service of returning the goods to our store - you choose the goods to be returned or which you want to make a complaint, stick the return label (which you will receive from us with the order) on the package, and then you make an appointment with the courier to pick up the package (remember that the generated label is valid for 30 days);
- Quick and safe return of the package and thus quick payment return.;
- Possibility of tracking the package.;
Thanks to our cooperation, you do not have to go to the post office or look for a courier to return the goods. All you need to do is contact your local DHL courier and arrange a pickup.
The benefits you get with the returns tool in our store.
EasyAdding a return has been reduced to six simple steps constituting the return wizard. The wizard will automatically generate a return on our website. Thanks to this, you do not waste time filling in any documents by hand!
Fast and hassle freeThanks to the automation of the process, you save time and nerves, you do not have to call anywhere or negotiate the terms of return with anyone.
ComfortablyYou will generate the return document in the returns wizard. Then you just need to prepare the package for shipment.
No costWe make the payment for the return. We care about your full satisfaction.
SafelyAll returned parcels are insured.
Make a return in 3 simple steps!
Details of the steps for returning a goods:
Log in to your account, and then select the goods you would like to return in the returns panel;
In the next steps, select a return by clicking on the option "I will use the shop's parcels" and selecting the form in which you want to receive the refund;
Generate return documents.
Put the packed goods together with the return document into the shipping carton and seal it well. You can use the carton in which you received the ordered goods. Remember that the dimensions of the package cannot exceed the dimensions of 41 X 38 X 64 cm and the weight of 25 kg.
We will refund the money in the form selected in the refund wizard within 30 days from the day on which we were informed about your decision to withdraw from the contract. As a rule, however, it takes less time. We may withhold the reimbursement until we receive the item or until you provide proof of its return.
The above procedure is not a condition for exercising the statutory right of withdrawal and does not limit it in any way.